1. Confirmation and acceptance of privacy policy
Respecting users' personal privacy includes inbound travel, air tickets, hotels, tickets, independent travel, cruise products and other travel products and services. Before using our products and/or services, please read carefully and confirm that you have fully understood the contents of this Privacy Policy, reached an agreement with CITS and accepted all terms of service.
We attach great importance to protecting users' personal information and privacy security. We understand that the information you provide us through the Internet is based on your trust in us. We value this trust and are well aware of the importance of privacy to you. We will do our best to We strive to fully protect your privacy.
2. Information collection
In order to better provide you with services, we will follow the principles of "reasonable, relevant and necessary" and collect information based on your consent. We will not collect information prohibited by laws and regulations.
For example:
1. When you book travel products and services, you may be required to provide your personal information including: name, gender, mailing address, mobile phone number, email address and other information related to your booking. The aforementioned information is sensitive information. If you refuse to provide it, you may not be able to complete the reservation or purchase.
2. When you need to use postal services (invoices, goods) after booking travel product services, you need to provide the name, mobile phone number, landline phone number, and delivery address information of the consignee so that your order can be delivered. The aforementioned information is sensitive information, and if you refuse to provide it, delivery may not be completed.
3. If you need to issue a paper or electronic invoice, you also need to provide the invoice header, recipient, mobile phone number, and delivery address information. The aforementioned information is sensitive and if you refuse to provide it, you may not be able to issue an invoice.
4. If you need to book tickets, hotels, train tickets, air tickets, and boat ticket services, you may need to provide your personal information including: name, gender, ID number, mobile phone number, email address, and other information related to your booking. The aforementioned information is sensitive information. If you refuse to provide it, you may not be able to complete the reservation or purchase.
5. You can help others make reservations through us. You need to submit the passenger's personal information. Before providing us with the passenger's personal information, you must ensure that you have obtained his or her consent and that he or she has known and accepted this privacy policy.
3. Use of information
Generally speaking, we collect and use your personal information for the following purposes:
1. Provide services to you: We use your personal data to complete and manage your product reservations. In addition, we will also provide you with related products and services through affiliated companies, business partners and third parties.
2. Contact you: reply and handle your questions or requests, send booking-related information (such as reminders of successful bookings, reminders to continue unfinished bookings, etc.).
3. Respond to your inquiries and requests: We provide you with customer service to help you when you need it.
You are fully aware that we do not need to obtain your authorization and consent to use personal information in the following situations:
